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Creating compelling
customer experiences
Customer experience should be a strategic decision to create competitive advantage and drive business growth.
What we can do for you
We help to build compelling customer experiences by focusing on what really matters

At the core of great experience is great leadership. Developing the right leadership capabilities will be key to your success
Employee Experience
Your customer experience strategy will only ever be as good as your employee experience, so it makes sense to invest in it
Inspiration & Motivation
Capability Development
Developing the technical and emotional capabilities for your team to design and deliver great experiences for customers
Blended Learning
Face to Face

Digital engagement with customers is an extension of your brand. It must be seamless, intuitive and responsive

Artificial Intelligence

Apps / Platforms
Video Production
How we do it
Understand the real experience customers are having through qualitative and quantitative research. We uncover how customers really feel, think, say
and do, and the impact that has
on your brand.
Using Human Centered Design, we work with you to develop new solutions to transform the experience for customers. We do this through ideation and testing, so you can make informed decisions for the future.
Active support to develop the capabilities to deliver your new customer experience. Blended learning programs for leaders and employees, augmented with smart technology to transform the customer experience.
Want to understand
the principles behind
truly great customer experience?
Subscribe to our free exclusive video series
to learn how to transform the experience
for your customers.
We love our clients
We help businesses to develop incredible
customer experiences to drive business growth
Where the passion comes from
Our leaders have combined their passion for great customer experiences to create a business dedicated to your success
Matt Johns
CEO - Strategy & Experience
Matt is incredibly passionate about deliberately designed experiences - for both customers and employees, placing significant value in understanding how people are feeling and thinking before designing targeted solutions. He believes the experience a brand creates for its customers should be viewed as a strategic decision to develop competitive advantage and win in the market - not to play catch up or simply participate.

To achieve this, Matt has developed a unique methodology incorporating ethnography as a way to understand people and their unique behaviours. This approach draws on his wider experience, including as an intelligence operative in the UK police to understand how emotions and motivations impact individual behaviour. With this insight, targeted learning solutions are able to be developed to build the skills and capabilities required to transform experiences.

Matt has extensive experience working with leadership groups throughout the Asia Pacific Region and beyond, guiding and advising Executives and Boards to bring clarity to their strategy; defining winning aspirations, and making clear choices on where to play and how to win.

Veeran Naran
CTO - Digital & Technology
Veeran is passionate about developing unique solutions that enable organisational success through great customer experiences. As a creative problem solver and strategic thinker, he is able to use his unique experience in digital, technology and video to develop engaging and highly effective blended learning solutions that delivers competitive advantage and business success.

Veeran loves creating "aha" moments - where individuals understand and connect their learning to the end customer experience. This means growing and enhancing skills and challenging each and every learner to take their capability to the next level.

He has a unique ability to create and express ideas in the most captivating and innovative ways possible, and has worked closely with some of the biggest brands across the Asia Pacific region. Industries include Professional Services, Automotive, Public Sector, FMCG, Financial Services, Entertainment, Retail and Construction.

He is also an award winning Director for the film Soy Milk and Producer for the film When the Wind Changes. Pretty awesome don't you think!

Best workshop I've attended in a long
time. Spellbound from start to finish!
- Senior Executive
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